Vinay Duvvada

Staff Software Engineer

Building infrastructure automation for ServiceNow's cloud platform. Key contributions:

• Automating configuration of the AI Control Tower proxy gateway to enable AI services including MCP, AI-Gateway, Dynamic Gateway, Build Agent, and NextGen.
• Developed automation migrating the SaaS Load Balancer stack from legacy F5 systems to an in-house ADC — covering 95% of ServiceNow customers.
• Designed near-zero-downtime upgrade automation for RaptorDB (PostgreSQL) integrated with monthly OS patching cycles, managing 98% of customer instances.
• Implemented cloud security key migration from Centralized Key Secure to Distributed Key Secure clusters.
• Addressed reliability and health monitoring for the Application Delivery Controller.

Senior Software Engineer

Designed and built event-based distributed systems for Windows release management on Azure. Key contributions:

• Designed an event-based distributed architecture for Windows package pre-release business rule testing — reduced 83% of manual testing effort.
• Developed a Risk/Warning Engine for Windows package release reports using Azure Stream to streamline quality checks.
• Created a geo-redundant infrastructure with Azure ARM templates achieving 99.3% reliability for Windows release pipelines.
• Implemented pull-and-push near real-time event consumption for Risk status dashboards.
• Performed blue-green CI/CD deployments for zero-downtime releases.

Software Development Engineer III

Built microservice APIs for the distributed TicketWeb e-commerce platform using Scala and Akka.

• Created a Kinesis streaming module to share events and organizations through Ticketmaster's search engine — increased ticket purchases and transactions by 40%.
• Onboarded a Redis distributed cache layer between services — improved UI page load time by 80%.

Software Development Engineer III

Built the StubHub Integration Platform (SHIP) — middleware for primary and third-party ticket vendors.

• Developed services for NFL ticket purchase transactions between StubHub and SeatGeek (cross-company collaboration).
• Designed mock services to mimic primary partner APIs for early integration testing.
• Deployed SHIP using Mule ESB on PCF via Jenkins pipelines and Spring Boot microservices.

Software Development Engineer III

Developed microservice APIs for the TicketWeb SaaS ticketing and checkout platform.

• Built customer analytics and acquisition tracking (Google Analytics, Facebook Pixel, AWIN).
• Developed batch jobs for daily purchase and ticket transaction reports.
• Created a Splunk dashboard to monitor health and reliability of internal services.

Technology Analyst

Built microservices for customer purchase history and profile systems.

• Used AWS Lambda to process data between S3 and DynamoDB.
• Developed a Spark module for predictive purchase analysis on streaming transactions.
• Built RESTful microservices with Spring Boot deployed on AWS Elastic Beanstalk.
• Served as Level-3 production on-call support on rotation.

Systems Engineer

Developed a car equipment sales demand and forecast application (VVDF) — improved estimated cost accuracy for the purchase supply chain by 33%.

Systems Engineer

Built the Unified Process Mapper (UPM) — a Spring MVC, REST, and JSP application to manage and track insurance issues and policy compatibility.

Associate Systems Engineer

Re-designed a telecom web application from SOAP to REST. Built Spring controllers, services, DAOs, and UI integration for the Connectivity and Equipment Documentation (CED) system.